Refund Policy

1. Our Refund Commitment

At WriterNode, we stand behind our service and want you to be completely satisfied with your experience. We offer a fair and transparent refund policy that protects both our customers and our business.

2. 30-Day Money-Back Guarantee

Eligibility for 30-Day Refund

• Request must be made within 30 days of your initial subscription
• Applies to first-time subscribers only
• Available for both monthly and annual plans
• No usage restrictions during the guarantee period

3. Refund Eligibility

Eligible for Refund

• Service Outages: Extended downtime that significantly impacts your ability to use WriterNode
• Billing Errors: Incorrect charges or duplicate payments
• Technical Issues: Persistent technical problems that prevent normal service use
• Subscription Cancellation: Accidental renewals canceled within 7 days
• Feature Removal: Significant feature removals that affect your primary use case

Not Eligible for Refund

• Subscriptions used for more than 30 days (except in special circumstances)
• Violations of our Terms of Service
• Requests made after account termination for policy violations
• Change of mind after the 30-day guarantee period
• Dissatisfaction with AI-generated content quality (subjective)

4. Refund Process

How to Request a Refund

1. Contact Support: Email us at info@writernode.com
2. Provide Information: Include your account email and reason for refund
3. Review Process: We'll review your request within 2 business days
4. Decision: You'll receive a decision via email
5. Processing: Approved refunds are processed within 5-7 business days

Required Information

When requesting a refund, please include:

• Your account email address
• Subscription plan and billing date
• Detailed reason for the refund request
• Any relevant screenshots or documentation

5. Refund Timeline

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Pro-rated Refunds: For annual subscriptions canceled mid-term
• Service Credits: For extended outages or service disruptions
• Goodwill Refunds: Discretionary refunds for exceptional circumstances

7. Subscription Cancellation

Canceling your subscription is different from requesting a refund:

• You can cancel your subscription at any time from your account settings
• Cancellation stops future billing but doesn't refund current charges
• You retain access to paid features until the end of your billing period
• Canceled subscriptions can be reactivated before the period ends

8. Payment Method and Processing

Refund Methods

• Refunds are processed to the original payment method
• Credit card refunds appear within 5-7 business days
• PayPal refunds are typically instant
• Bank transfers may take 7-10 business days

Processing Fees

• WriterNode absorbs all refund processing fees
• You receive the full amount you originally paid
• No deductions for payment processing costs

9. Special Circumstances

Extended Refund Consideration

We may consider refunds beyond our standard policy for:

• Medical emergencies or hardship situations
• Extended service outages affecting your work
• Significant changes to service terms or pricing
• Technical issues that couldn't be resolved

Enterprise and Team Plans

• Custom refund terms may apply to enterprise customers
• Team plan refunds are handled on a case-by-case basis
• Contact your account manager for enterprise refund requests

10. Dispute Resolution

If you're not satisfied with our refund decision:

• You can appeal the decision within 30 days
• Provide additional information or documentation
• We'll conduct a secondary review of your case
• Final decisions will be communicated in writing

11. Chargeback Policy

12. Contact Information

For refund requests or questions about this policy:

• Email: info@writernode.com

13. Policy Updates

We may update this Refund Policy from time to time. Changes will be communicated via:

• Email notification to active subscribers
• In-app notifications
• Updates on our website