Your privacy is fundamental to us. This policy explains how we collect, use, and protect your information when you use WriterNode.
1. Information We Collect
Information You Provide
Account Information: Name, email address, password, and profile details
Content: Writing projects, documents, and any content you create or upload
Communication: Messages you send to our support team
Payment Information: Billing details processed securely through our payment providers
Information We Collect Automatically
Usage Data: How you interact with our service, features used, and time spent
Device Information: Browser type, operating system, IP address, and device identifiers
Analytics: Performance metrics and error reports to improve our service
Cookies: Small files stored on your device to enhance your experience
2. How We Use Your Information
We use your information to:
Provide and maintain the WriterNode service
Process your writing content through our AI systems
Personalize your experience and improve our AI recommendations
Communicate with you about your account and our services
Process payments and manage subscriptions
Analyze usage patterns to improve our service
Detect and prevent fraud or abuse
Comply with legal obligations
3. AI Processing and Your Content
AI Content Processing
Your writing content is processed by our AI systems to provide suggestions, improvements, and assistance. We do not use your content to train our AI models without your explicit consent.
Regarding AI processing:
Your content is processed in real-time to provide writing assistance
We use industry-standard encryption for all content processing
AI processing is performed on secure servers with strict access controls
We do not share your content with third-party AI providers
You can opt out of certain AI features in your account settings
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our service:
Cloud hosting and infrastructure providers
Payment processing services
Email and communication services
Analytics and monitoring tools
Legal Requirements
We may disclose information if required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or abuse of our service
Protect the safety of our users or the public
5. Data Security
We implement comprehensive security measures to protect your information:
Encryption: All data is encrypted in transit and at rest
Access Controls: Strict employee access controls and authentication
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: SOC 2 compliant hosting and data centers
Backup Systems: Regular backups with secure storage
6. Data Retention
We retain your information for as long as necessary to provide our services:
Account Data: Retained while your account is active
Content: Stored until you delete it or close your account
Usage Data: Typically retained for 2 years for analytics
Legal Requirements: Some data may be retained longer if required by law
7. Your Rights and Choices
You have several rights regarding your personal information:
Access and Control
View and update your account information
Download your content and data
Delete specific content or your entire account
Control privacy settings and preferences
Communication Preferences
Opt out of marketing emails
Choose notification preferences
Control how we communicate with you
Data Subject Rights (GDPR)
If you're in the EU, you have additional rights:
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
8. Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze how you use our service
Provide personalized content and features
Improve security and prevent fraud
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
9. International Data Transfers
WriterNode operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
Standard contractual clauses approved by regulatory authorities
Adequacy decisions for certain countries
Certification schemes and codes of conduct
10. Children's Privacy
WriterNode is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Sending an email to your registered address
Posting a notice on our website
Providing an in-app notification
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@writernode.com
Transparency Report
We believe in transparency. You can view our annual transparency report to see how we handle government requests and protect user privacy at: transparency.writernode.com